CRKBO complaints procedure
complaints procedure.
satisfied customers are very valuable to us.
Compassionate Leadership attaches great value to satisfied customers and we therefore continuously improve our services. We are certified and apply guidelines from the Central Register for Vocational Education and Training to guarantee quality and also privacy. In the event that we have not been able to work it out together, that is of course annoying for both parties. Naturally, we handle a complaint in a customer-friendly manner, so that we can serve our clients even better in the future. Compassionate Leadership treats complaints carefully and confidentially and, as far as possible, we search together based on wisdom and with positive energy for a solution that is acceptable to both.
complaint handling.
If you are not satisfied with the outcome of this interview, you can submit your complaint by e-mail to our complaints commissioner within two weeks: Yvon Gijsbers | fineworkshop@gmail.com | tel: 06-24 76 24 67 After receiving your complaint, our complaints commissioner will take the following steps: Within a week an acknowledgment of receipt by e-mail. Your complaint will be further investigated and the complaints commissioner will also contact you by telephone. She discusses her findings with us. Within four weeks after you have submitted your complaint you will receive an e-mail with her findings, our response and her opinion. This judgment is binding for both you and us. In the unlikely event that the four-week period is not feasible, you will be informed in good time. The complaint will of course be treated confidentially. We will continue to handle the consequences of the complaint.
complaint form.